Developed an Agent Performance dashboard to evaluate the performance of leasing agents for a real-estate leasing company

Business Challenge

Client is a leading real-estate company in the Middle East dealing with both sales as well as leasing of properties. Client has many leasing agents, working on renting out the available units of the client and bringing in tenants. The client wanted to have a report to monitor and measure the performance of various agents.

The TurnB Approach
  • TurnB identified and extracted relevant data elements from the client’s database and checked its accuracy.
  • An exhaustive list of factors related to agent’s performance were identified.
  • Upon identification, KPIs and metrics were designed that accurately reflects the client’s business.
  • A well-formulated storyboard was drawn up for developing a dashboard to meet client’s current need.
  • The pre-designed KPIs and metrics were incorporated into a Power BI dashboard which efficiently tracks the performance of various agents.

Implications
  • Identified and rewarded the better performers amongst leasing agents.
  • Designed a solution which helped to evaluate the under performing agents and recommended corrective measures for improvement.
  • The dashboard’s timely tracking feature now enables the client to take proactive measures regarding sales and leasing.