Business Challenge:

Our client, a Fortune 50 multinational technology giant, offers complimentary training and certification programs on the latest technologies and services to its top customers. The client encourages customers to undergo training and take exams for certification. Periodically, both the client and their customers seek updates on exam and certification status to monitor the program's progress towards annual skilling targets.

TurnB Approach:

• Extracted the required data from the client database.
• Conducted an Exploratory Data Analysis to identify and correct errors.
• Designed key metrics to evaluate customer performance.
• Prepared a dynamic report in Excel and PowerBI to analyze exam status at various levels.
• Shared reports and insights with the client and customers to prompt actionable responses.

Implications:

• The reports facilitated timely actions for boosting sales during the program.
• Increased the number of participants taking exams.
• Achieved the certification targets set for the program.