Business
Challenge:

Developed an Agent Performance Dashboard to Evaluate the Performance

The client, a leading real estate company in the Middle East dealing with both property sales and leasing, had numerous leasing agents responsible for renting available units and securing tenants. The client sought TurnB's expertise to develop an agent performance dashboard for evaluating and monitoring the performance of these agents.

TurnB Approach


  • Pertinent data elements were identified and extracted from the client's database, ensuring the accuracy of the extracted data.
  • Compiled an exhaustive list of factors associated with agent performance.
  • KPIs and metrics were meticulously designed to accurately reflect the client's business objectives.
  • A well-formulated storyboard was developed to meet the client's specific requirements.
  • The pre-designed KPIs and metrics were seamlessly integrated into a Power BI dashboard, efficiently tracking the performance of various agents.
Approaches background
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Implications

  • The implementation of the dashboard led to the identification of high- performing leasing agents, facilitating the implementation of appropriate rewards.
  • Simultaneously, underperforming agents were pinpointed, enabling the recommendation of corrective measures for improvement.
  • The dashboard's timely tracking feature empowered the client to take proactive measures regarding sales and leasing.
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