TurnB Approach


Following approaches were used:

  • Identified the data fields required for direct distribution of exams. Included these data fields in the proof of execution template designed to capture data from partners.
  • Exams for a specific set of trainings are distributed by client’s internal team; identified these trainings and filtered them out to avoid over distribution of exams. Identified intrafile and interfile duplicates; avoided over distribution of vouchers.
  • Exams for a specific set of trainings are distributed by client’s internal team; identified these trainings and filtered them out to avoid over distribution of exams. Identified intrafile and interfile duplicates; avoided over distribution of vouchers.
  • Checked availability of exams and placed request for new vouchers to avoid shortage. Allocated exams to learners and created learner specific communication and distributed exams in bulk.
  • Managed support alias to address issues related to exams redemption from learners/customers. Created a consolidated exams master data and updated this on a weekly basis. Client’s BI team used this consolidated data as input feed to calculate business metrics for their internal dashboards
Approaches background
Infograph

Implications

Following were the outcomes:

  • Distributed around 150K exams as part of the Skill Up program.
  • Enhanced Satisfaction through consistent delivery of exams before completion of training.
  • Identified multiple cases of gaming using duplication checks; led to implementation of additional automated validation checks to cover such scenarios.
  • Timely resolution of all escalations related to redemption through support alias.
  • Tracked the effectiveness of the program by capturing matrices like redemption and exam pass