The client, an MNC providing training on its products and services through a third-
party organization, aimed to evaluate training effectiveness based on feedback from
learners and identify areas for improvement.
TurnB Approach:
A survey questionnaire was administered, and anonymous responses from
attendees were recorded using a 5-point Likert scale.
Responses were analyzed to determine overall training satisfaction.
In-depth analysis was conducted at the trainer, time zone, and course levels,
providing insights into program highlights and areas for improvement.
Verbatim analysis was performed on feedback to identify learner sentiments
and capture the essence of their comments.
Implications:
Survey analysis revealed the impact of content, delivery format, platform, and
trainer on the overall learner experience.
The best-rated trainer, time zone, and course in each event were evaluated
based on learner ratings.
Pain points were identified, and verbatim analysis assisted in recognizing
areas for improvement.
Recommendations were provided for future events to enhance overall learner
satisfaction.
Continuous assessment of training events enabled the client to enhance
learner satisfaction and improve the quality of sessions for subsequent
training.
