Business
Challenge:

  • The client is a technology giant and the worldwide leader in software, services, and solutions. They rely on their partner organizations across the globe to promote, expand, and retain their business
  • The client runs a Skills Initiative program to promote the sales of their cloud-based products by providing training to customers across the globe through partners.
  • Learners schedule their trainings through partner websites.
  • The client developed a set of business rules to be followed while developing customer-facing partner websites.
  • Partner websites should adhere to these business requirements to provide a better customer experience.
  • This called for the need to validate partner websites on a weekly basis.

TurnB Approach

URL Validation

Partner managers maintain a tracker sheet of the website URLs of all learning partners

Check whether the URL is functioning and leading to the correct landing page.

If the URL is invalid, reach out to partner managers to update the tracker with a functioning URL.

Validate partner websites based on the set business rules.

Classify websites into 3 different categories based on validation:

  • Pass
  • Conditional Pass
  • Fail

Feedback and correction

Send feedback to the partner manager on persisting issues related to websites.

Partner managers work with partners to resolve the issues.

Weekly Summary

Provide a consolidated summary of the current status of partner website validation to stakeholders every week.

Implications

Enhanced customer experience through standardized partner websites for scheduling trainings.

Enquire Now